If you are not satisfied with your purchase, you may exchange or even return it for a refund (excluding shipping and handling charges) within 14 days from shipping from our warehouse, subject to a approval from koat.sg.
Note: The cost of shipping will be deducted from your total refund.
All returned or exchanged items must be in new condition, in their original packaging, and must include all packing material, blank warranty cards, manuals, and accessories.
Note: Any signs of wear or removal of parts, will result in refusal of your return.
In the event if there are any noticeable discrepancies or damages, or if the item is not what was ordered, please contact koat.sg within 5 days of receipt of your shipment to make the necessary corrections.